Call us: 246-430-1900 (General Insurance), 246-538-4444 (Medical Insurance)

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We Have Updated our Payment Portal!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 246 430 1900 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 246 430 1900 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

Frequently Asked Questions

FAQ

Adding or removing someone from your account is easy, and available 24/7 to HR administrators. Plan administrators can remove someone by visiting our secure customer portal at www.health.cgcoralisle.com. If you are a member wanting to add or remove a dependent from your account, please visit your Human Resources office for additional assistance.

You may change your address by submitting a request on our customer portal www.hellocgi.com or by advising your HR department who can make this change on your behalf.

Electronic download of your Digital ID card can happen right on your smartphone! Alternatively, you can print a hard copy of your ID card. Login or Register at www.hellocgi.com and follow the instructions to get your copy.

All local providers are able to invoice CG directly, if they choose. Please check with your individual provider at the time of service or prior to your scheduled appointment. When searching for US providers, you may visit www.aetna.com/asa. Please ensure your plan includes overseas coverage. If you have questions, contact us at the number listed on your digital ID card.

Most of the common prescription drugs will be covered under your medical plan. If you or your physician have questions about specific drugs, including compound drugs, please call us at the number listed on the back of your ID card.

A deductible is an amount the insured is responsible for before the insurance plan pays. The deductible does not include non-covered expenses under the plan.

Coinsurance is a percentage of the amount you will be charged for services related to your insurance. You start to pay coinsurance after your deductible has been satisfied.

A copay is a fixed amount you pay for health care services, usually given when you receive the service. The amount can vary by type of service and type of provider. Not all plans contain a copay feature.

An out-of-pocket maximum is a cap, or limit on the amount of money you have to pay for covered health care services in a plan year. If you meet that limit, your health plan will pay 100% of all covered health care costs for the rest of that plan year. A plan year is a 12 month period from January 1 through December 31.

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