Call us: 246-430-1900 (General Insurance), 246-538-4444 (Medical Insurance)

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Our Pay Your Premium feature is temporarily unavailable

We wish to advise our valued customers that the Pay Your Premium feature is currently undergoing development and is temporarily unavailable.

We are committed to keeping you updated and will provide updates as they become available. Kindly take note of the alternative payment options available at this time:

1. SurePay Online

2. Wire Transfer

CG UNITED INSURANCE LTD. - BARBADOS BBD WIRE INSTRUCTIONS

Beneficiary Bank:

Bank Name: CIBC FirstCaribbean International Bank

Bank Address: Warrens, St. Michael

Bank Swift Code: FCIBBBBB

Beneficiary account no: 1001138746

Bank Transit Code: 09606

Beneficiary:

Beneficiary Account Name: CG United Insurance Ltd

Beneficiary Address: P.O. Box 1215 Lower Broad Street St. Michael Barbados


3. CIBC Online Banking

4. All SurePay Kiosks

5. Cashiers at CG United’s Dome Mall and Broad Street locations (cash/cheque/credit/debit card)

6. Cheque (please include policy number if mailing cheques)

We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve your experience with us. 

If you have any questions or require assistance during this period, please do not hesitate to contact us at 246 430 1900 or send us a message here.

Thank you for your patience.

Frequently Asked Questions

FAQ

Adding or removing someone from your account is easy, and available 24/7 to HR administrators. Plan administrators can remove someone by visiting our secure customer portal at www.health.cgcoralisle.com. If you are a member wanting to add or remove a dependent from your account, please visit your Human Resources office for additional assistance.

You may change your address by submitting a request on our customer portal www.hellocgi.com or by advising your HR department who can make this change on your behalf.

Electronic download of your Digital ID card can happen right on your smartphone! Alternatively, you can print a hard copy of your ID card. Login or Register at www.hellocgi.com and follow the instructions to get your copy.

All local providers are able to invoice CG directly, if they choose. Please check with your individual provider at the time of service or prior to your scheduled appointment. When searching for US providers, you may visit www.aetna.com/asa. Please ensure your plan includes overseas coverage. If you have questions, contact us at the number listed on your digital ID card.

Most of the common prescription drugs will be covered under your medical plan. If you or your physician have questions about specific drugs, including compound drugs, please call us at the number listed on the back of your ID card.

A deductible is an amount the insured is responsible for before the insurance plan pays. The deductible does not include non-covered expenses under the plan.

Coinsurance is a percentage of the amount you will be charged for services related to your insurance. You start to pay coinsurance after your deductible has been satisfied.

A copay is a fixed amount you pay for health care services, usually given when you receive the service. The amount can vary by type of service and type of provider. Not all plans contain a copay feature.

An out-of-pocket maximum is a cap, or limit on the amount of money you have to pay for covered health care services in a plan year. If you meet that limit, your health plan will pay 100% of all covered health care costs for the rest of that plan year. A plan year is a 12 month period from January 1 through December 31.

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