Call us: 246-430-1900 (General Insurance), 246-538-4444 (Medical Insurance)

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We Have Updated our Payment Portal!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 246 430 1900 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 246 430 1900 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

File a Claim

Claim

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
  • For Business Interruption Claims: accounts, profit and loss statements, tax returns.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to visit your property (to inspect the damage or to discuss the claim with your further).
  • We might need to carry out further enquiries to validate your claim.
Fileclaim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Arson
File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
Damage

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair or replacement
  • A copy of the police report (if applicable)
  • Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
  • For Business Interruption Claims: accounts, profit and loss statements, tax returns.
Single Image

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We pay your claim (less the deductible if applicable).
  • We will let you know if anything isn’t covered.
  • We might need to visit your property (to inspect the damage or to discuss the claim with your further).
  • We might need to carry out further enquiries to validate your claim.

Ways you can file a claim

Envelope

Email

You can contact us and submit your documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

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Walk-in

Please visit your local office to receive information and personal assistance.

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