Call us: 246-430-1900 (General Insurance), 246-538-4444 (Medical Insurance)

File a Claim

Claim

Which product would you like to file a claim for?

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
For Business Interruption Claims: accounts, profit and loss statements, tax returns.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to visit your property (to inspect the damage or to discuss the claim with your further).
We might need to carry out further enquiries to validate your claim.

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Arson

File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
For Business Interruption Claims: accounts, profit and loss statements, tax returns.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to visit your property (to inspect the damage or to discuss the claim with your further).
We might need to carry out further enquiries to validate your claim.

Ways you can file a claim

You can contact us and submit your documents via email. Please see the section above for the list of required documents.

Please feel free to call your local representative for assistance.

Please visit your local office to receive information and personal assistance.