Important Notice: Temporary office at The Estates at St. George, will be closed effective Thursday, January 22, 2026

Customers are asked to note that our temporary office at The Estates at St. George, Boarded Hall, St. George will be closed effective Thursday, January 22, 2026, as our team prepares for the reopening of our Dome Mall location on Monday, January 26, 2026.

Our Bridgetown office remains open to serve you from 8:00 a.m. to 4:30 p.m., Monday to Friday. Payments may be made at our Bridgetown office, through our website, via online banking options, at any SurePay location or through SurePay Online.

We appreciate your understanding and apologise for any inconvenience caused. The team looks forward to welcoming you back to our Dome Mall office from Monday, January 26, 2026.

File a Claim

Which product would you like to file a claim for?

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.
For Business Interruption Claims: accounts, profit and loss statements, tax returns.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to visit your property (to inspect the damage or to discuss the claim with your further).
We might need to carry out further enquiries to validate your claim.