We Have Updated our Payment Portal!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 246 430 1900 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 246 430 1900 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

File a Claim

Which product would you like to file a claim for?

Your medical service provider will usually file a claim on your behalf. For those times you need to file a claim yourself, please submit your claim through our online portal or use one of the following methods.

Scan your itemized invoices, including the diagnosis, and email them to CG. Please be sure to include your name, ID number, and contact number in your email or claim documents.

Please bring your itemized invoices, including the diagnosis and your medical ID card, and we can help you file your claim.

Mail us a copy of itemized invoices, including the diagnosis. Please be sure to include your name, ID number, and contact number in your claim documents.

Every claim will be reviewed by our claims team. We may contact you or your physicians for any missing information. You can also monitor your claim at the CG customer portal.