Important Information for Bank/Wire Transfer Premium Payments

Dear Valued Client,

We value your continued trust and remain committed to making every interaction with CG United as smooth and convenient as possible.

To help us process your payment efficiently and apply it to the correct policy without delay, please include your policy number(s) and payment details when paying your premium by bank or wire transfer.

If you're unable to include this information, please email your confirmation to cgu_bb_finance@cgcoralisle.com, including your policy number(s).

This will help our team identify your payment quickly and ensure it is applied to the correct policy without unnecessary delays.

Thank you for your cooperation and continued support.

File a Claim

Which product would you like to file a claim for?

Submit your claim through our online portal, where it will be reviewed by our claims team. Once reviewed, we will contact you to confirm next steps (please note, we may ask you for more information or documentation). You can also use the portal to track the progress of your claim.

How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

Theft
Malicious and willful damage
Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

Information about the incident and when it happened
The police event number and the station the incident was reported to (if applicable)

3. What we may ask for

Photographs of the damage
Estimates for repair or replacement
A copy of the police report (if applicable)
Proof of ownership, which could be original receipts, valuations, photographs of the items, and/or bank statements.

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

We pay your claim (less the deductible if applicable).
We will let you know if anything isn’t covered.
We might need to visit your property (to inspect the damage or to discuss the claim with your further).
We might need to carry out further enquiries to validate your claim.