File a Claim

Claim

Submit your claim through our online portal, where it will be reviewed by our claims team. Once reviewed, we will contact you to confirm next steps (please note, we may ask you for more information or documentation). You can also use the portal to track the progress of your claim.

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How to file a claim

1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Your vehicle registration number and details of any other vehicles or people involved
  • Details of any injuries

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • Copies of your driving licence
  • A copy of the police report (if applicable)
  • Contact details of any witnesses

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your vehicle.
  • If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
  • If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
  • If another person is at fault, we will look to recover any costs. (including the deductible)
  • If you are considered to be at fault, we will liaise directly with the other party/parties involved.
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1. Before you claim

Please notify the police if your claim is for the following:

  • Theft
  • Malicious and willful damage
  • Hit and run
  • If someone has been injured in the incident
  • Arson
File-a-claim_image

2. When reporting your claim

Please have your policy number to hand. Please provide:

  • Information about the incident and when it happened
  • The police event number and the station the incident was reported to (if applicable)
  • Your vehicle registration number and details of any other vehicles or people involved
  • Details of any injuries
Damage

3. What we may ask for

  • Photographs of the damage
  • Estimates for repair
  • Copies of your driving licence
  • A copy of the police report (if applicable)
  • Contact details of any witnesses
Single Image (5)

4. What may happen next

Depending on the circumstances of your claim, the following may happen:

  • We will establish the market value of your vehicle.
  • If your vehicle is considered to be a total loss (write off), we will make payment to you, less your deductible and any amount agreed for salvage you retain.
  • If your car can be repaired, we will usually look to pay the garage directly. If so, once the repairs are complete, you will need to pay the garage your deductible (if applicable).
  • If another person is at fault, we will look to recover any costs. (including the deductible)
  • If you are considered to be at fault, we will liaise directly with the other party/parties involved.

Ways to submit a claim

Envelope

Email

Submit your completed claim forms and documents via email. Please see the section above for the list of required documents.

Phone

Call us

Please feel free to call your local representative for assistance.

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Walk-in

Please visit your local office to receive information and personal assistance.