Call us: 246-430-1900 (General Insurance), 246-538-4444 (Medical Insurance)

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We Have Updated our Payment Portal!

To make a payment, please visit our payment page here

Pay Premium Online

We wish to advise you that before a payment can be made online, you will be required to confirm your renewal with any member of our Underwriting team at 246 430 1900 so it can be processed.

During this time, you can also advise of any changes made to your insured asset, or if you have any updated valuations or assessments. Please allow one business day for processing before proceeding to attempt payment.

We have updated our portal to enhance your online payment experience.

What's New

1. Easy, Secure Access: To ensure the highest level of security and an improved user experience, all clients must register for a new account before accessing the portal. Registration is quick and easy! Your client ID number will be required. You can find this on your renewal notice.

2. Policy Details Visibility: It is now easier to determine which of your home and motor policies are due for payment! All policyholders can now view the payment details for their policies which have premium payments pending.

3. Payment Confirmation Emails: For an improved payment experience, customers will receive a confirmation email with all the details of each payment made.

Pay Claims Excess Online

Payment of claims excess can also be made via the portal. Please contact our Claims team at 246 430 1900 to confirm your claim excess and/or depreciation before making a payment online.

Please allow one business day for processing of any amendments before reattempting to make your payment.

Our Philosophy

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Purpose

To deliver superior insurance solutions and services that enhance lives and security in an uncertain world.

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Vision

To provide peace of mind to our customers, and supporting the people and communities in which we live and work.

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Mission

To partner with our clients in enhancing their lives and security through the delivery of superior insurance solutions and services.

Our values

  • People first

    We humanise the business of insurance through friendly, flexible, and personalised service—after all, we’re all members of the same community. 

  • Excellence

    Excellence is at the core of our business philosophy. From how we provide service for our customers, to how we interact with our colleagues, and how we engage with our communities.

  • Opportunities

    We can’t be the best without the best. So we seek to attract, develop, and retain the best talent that represents the diversity of our communities. We aim to maintain our talent standards through career advancement, continuous learning opportunities, high professional benchmarks, and inclusive practices.

  • Partnership

    We are your partners in joy, crisis, and everything in between. We deliver on our commitments, we operate with integrity, and support our clients when they need us most.

  • Leadership

    We deliver insurance solutions and superior products to meet the unique needs of our customers. We invest in innovative technologies while continually refining our systems, policies, and governance.

  • Environmental sustainability

    Protecting our people means protecting our islands. We have a responsibility to enhance the sustainability and security of the communities in which we live and work.

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